1. Acceptance of Terms
By downloading, installing, or using the GymOS mobile application ("App") and associated services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you ("User," "you") and GymOS Inc. ("Company," "we," "us").
2. Description of Service
GymOS is a comprehensive gym management platform that provides the following services:
- Gym operations management (dashboard, analytics, settings)
- Member registration, profile management, and membership plan tracking
- QR code-based and manual attendance tracking for members and staff
- Financial management including revenue tracking, payment recording, and salary management
- Staff management with role-based access, salary, leave, and commission handling
- Workout and diet plan creation and assignment
- Multi-gym branch management
- Member app with gamification, check-in, and plan viewing
- Receptionist portal for front-desk operations
- Cloud data synchronization and backup
- Custom branding (whitelabel) capabilities
- Broadcast notifications and communication tools
3. Account Registration
3.1 Eligibility
You must be at least 16 years old and have the legal capacity to enter into contracts to use GymOS. By registering, you represent that all information provided is accurate and complete.
3.2 Account Security
- You are responsible for maintaining the confidentiality of your account credentials
- You must not share your account access with unauthorized individuals
- You are responsible for all activities that occur under your account
- You must immediately notify us of any unauthorized access to your account
- We recommend enabling biometric lock for additional security
3.3 Gym Owner Responsibility
As a gym owner using GymOS, you are solely responsible for:
- The accuracy of all member and staff data entered into the system
- Compliance with local privacy laws regarding member data collection
- Proper use of attendance tracking features
- Managing staff access permissions and roles appropriately
- Ensuring that financial records entered into GymOS are accurate
4. Subscription Plans & Payments
4.1 Free Trial
New gym registrations receive a 45-day free trial with access to all features. No credit card is required during the trial period. Upon trial expiration, you must subscribe to a paid plan to continue using the Service.
4.2 Paid Plans
GymOS offers the following subscription plans:
- Starter (₹699/month): Up to 50 members, 1 staff account, 1 gym
- Pro (₹999/month): Up to 200 members, 5 staff accounts, 2 gyms, custom branding
- Business (₹1,999/month): Unlimited members, unlimited staff, up to 5 gyms, API access
Prices are subject to change with 30 days' prior notice. All prices are in Indian Rupees (INR) and exclusive of applicable taxes.
4.3 Payment Processing
Payments are processed securely through Razorpay. By subscribing, you agree to Razorpay's terms of service. Subscriptions are billed monthly and auto-renew unless cancelled.
4.4 Refund Policy
- Subscription fees are non-refundable once the billing cycle has started
- If you downgrade your plan, the change takes effect at the start of the next billing cycle
- If the Service is unavailable for more than 48 consecutive hours due to our fault, you may request a prorated refund for that period
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose
- Upload false, misleading, or fraudulent information
- Attempt to gain unauthorized access to other gyms' data or systems
- Reverse engineer, decompile, or disassemble the App
- Use automated bots, scrapers, or similar tools on the Service
- Share, resell, or sublicense your GymOS account to third parties
- Interfere with or disrupt the Service's infrastructure
- Use the Service to send spam or unsolicited communications
- Circumvent subscription limits (member, staff, or gym count) through any means
6. Data & Content
6.1 Your Data
You retain ownership of all data you enter into GymOS (member records, financial data, plans, etc.). We do not claim any ownership over your content. However, you grant us a limited license to store, process, and display this data as needed to provide the Service.
6.2 Data Accuracy
You are responsible for the accuracy and legality of all data entered into GymOS. We are not liable for any consequences arising from incorrect or unauthorized data entry.
6.3 Data Export & Portability
You may request an export of your gym data at any time by contacting support@gymos.com.
7. Service Availability
- We strive to maintain 99.9% uptime but do not guarantee uninterrupted service
- Scheduled maintenance will be communicated in advance through in-app notifications
- We are not liable for downtime caused by third-party services (Supabase, Razorpay, Google services)
- In case of extended outages, we will provide status updates via email
8. Suspension & Termination
8.1 By You
You may stop using the Service at any time. To fully delete your account and data, contact us at support@gymos.com.
8.2 By Us
We reserve the right to suspend or terminate your account if:
- You violate these Terms of Service
- Your subscription payment fails and remains unpaid for 15 days
- Your account is used for fraudulent or illegal activities
- You exceed your subscription plan limits and do not upgrade after notification
Upon suspension, your gym will be marked as "suspended" in the app and access will be restricted until the issue is resolved.
9. Intellectual Property
The GymOS application, including its code, design, logo, branding, UI components, and documentation, is the intellectual property of GymOS Inc. and is protected by copyright and trademark laws. You may not copy, modify, distribute, or create derivative works from any part of the App without our written consent.
10. Custom Branding (Whitelabel)
If you use the Custom Branding feature (available on Pro and Business plans):
- You may customize the app name and logo displayed within your gym's instance
- The underlying platform remains GymOS and our attribution must not be removed from legal/about pages
- You are responsible for ensuring your custom branding does not infringe on third-party trademarks
11. Limitation of Liability
To the maximum extent permitted by law:
- GymOS is provided "as is" and "as available" without warranties of any kind
- We are not liable for any indirect, incidental, consequential, or punitive damages
- Our total liability for any claim shall not exceed the subscription fees paid by you in the 12 months preceding the claim
- We are not responsible for data loss due to your failure to maintain adequate backups
- We are not liable for any actions or decisions made based on reports or data generated by the App
12. Indemnification
You agree to indemnify, defend, and hold harmless GymOS Inc., its officers, directors, and employees from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.
13. Dispute Resolution
Any disputes arising from these Terms shall be resolved through:
- Negotiation: Parties shall first attempt to resolve disputes through good-faith negotiation
- Mediation: If negotiation fails, disputes shall be submitted to mediation
- Arbitration: If mediation fails, disputes shall be resolved through binding arbitration in accordance with Indian Arbitration and Conciliation Act, 1996
These Terms are governed by the laws of India. The courts of India shall have exclusive jurisdiction.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated through in-app notifications or email at least 30 days before taking effect. Continued use of the Service after changes constitutes acceptance of the modified Terms.
15. Contact Us
For any questions regarding these Terms of Service, please contact us: